tag:blogger.com,1999:blog-61196097028722270302024-03-13T22:55:22.637-07:00Employee Pooling - Knowledge Process Outsourcing ServicesAt Employee Pooling, we offer innovative Business Outsourcing services & solution to the clients.We avail the best and efficient business solution to our clients by combining the aspects like top-grade features, full time equivalent (FTEs) staff and customized solutions, as per their requirements to increase their revenues.Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-6119609702872227030.post-65825350061067595052017-11-27T06:40:00.001-08:002017-11-27T22:23:56.931-08:00Definition and Importance of Customer Experience<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">We often hear customer experience is crucial for the present and future of the business. This statement has always held true but in this era of more autonomous and “empowered” customer who has genuinely higher expectations, it is even more so. Ever wondered what exactly Customer Experience is and why it is so crucial for the organization’s growth?<br /><br /><o:p></o:p></span></div>
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<span style="font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Customer Experience is defined as the product of interaction between an organization and a customer over the duration of their relationship. This interaction is formed up of 3 parts: Customer Journey, brand touch points the customer interaction with and the environment and the customer experiences during their journey with the company. Though customer experience includes a lot of elements it boils down to the perception the customer has of your brand. Even if an organization thinks your brand and customer experience is one thing if the customer thinks it to be something different that would actually be counted as customer experience.<br /></span><br />
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<span style="font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Managing customer perception is one of the most important aspects a company should look into. Everything a company does from the initial stage time they start providing the service to the time they build the relationship with the customer till the very end contributes to how the customers perceive it and in turn, it includes the overall customer experience.<br /> <o:p></o:p></span></div>
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<span style="font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">A company would be good in one arena but struggle in others which might lead to an overall poor experience. For example: If the company hired employees for its stores that are apathetic about the service and didn’t really want to be there, they will have poor interactions with the customers which in turn will lead to hampering company’s productivity. On the other hand, a company that hires passionate people who loves their job will help in the overall growth of the organization. Taking out time to make sure every step of the company’s journey is strong will help in establishing the company and in turn will help in its growth. <o:p></o:p></span></div>
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<span style="font-family: "calibri" , "sans-serif"; font-size: 14.0pt; line-height: 115%;">Customer perception is a very delicate process and can change with every interaction, so constantly maintaining a strong customer experience is of utmost importance. We at “Employee Pooling” understand how important every customer is for an organization growth. We treat every customer as the king and endeavor to achieve cent percent customer satisfaction.</span><br />
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com1tag:blogger.com,1999:blog-6119609702872227030.post-48501648691114555892017-07-31T06:55:00.001-07:002017-07-31T07:27:35.588-07:00Insurance Back Office Outsourcing Services Helps in Boosting Your Revenue - Infographics<div dir="ltr" style="text-align: left;" trbidi="on">
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To know more please click: <a href="http://employeepooling.com/insurance" target="_blank"><b>insurance back office outsourcing services</b></a> .</div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-67207590088909881922017-07-21T04:16:00.001-07:002017-09-27T00:12:34.460-07:00How to Handle Challenging Customer Service Scenarios<div dir="ltr" style="text-align: left;" trbidi="on">
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There is no denying the fact that it is ‘good customer service’ that’ separates a good company from a great company with many believing that prewritten<span style="font-family: "verdana" , sans-serif; font-size: 12pt; text-align: justify;"></span><span style="font-family: "verdana" , sans-serif; font-size: 12pt; text-align: justify;"> scripts are the reason for it. Does this mean that customer service is all about cold and lifeless conversations?</span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Giving to the complexity of customer services and varying situations, such scripts come handy as one has in mind a set reply to customers when situations go out of hand or when there is some sort of inability. Here we are discussing some interesting replies and techniques for <b>5</b> challenging scenarios.</span></div>
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<b style="font-family: Verdana, sans-serif; font-size: 12pt; text-indent: -0.25in;"><span lang="EN-IN" style="font-size: 12pt; line-height: 115%;"><br />1)Not knowing the answer</span></b></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Being in customer service does not make us a company’s encyclopaedia that we will know the answer of each and every query presented to us. Therefore, most times we end up saying ‘I don’t know’ in such situations. It might be possible that the person you are conversing with gets sympathetic with you (though not everyone) but this not what he wants to hear. He needs an apt response to the query asked.<o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">In such situations, you can reply back by saying “Yes Rachael, Good Question! Let me find it out for you”. Try reaching out your senior or a co- caller while you put the person is on hold. Just let them feel that though you don’t know the answer yourself, you will go all lengths to find that out for them.<br /><a href="https://4.bp.blogspot.com/-fHuXZD4fjQ4/WXHhS8822EI/AAAAAAAAASI/zSW9o1iQICEI52KABKIywSXrcTupR5EhgCEwYBhgL/s1600/Challenging%2BCustomers%2BMain1.jpg" imageanchor="1" style="clear: left; font-family: "Times New Roman"; font-size: medium; margin-bottom: 1em; margin-right: 1em; text-align: center;"><img border="0" data-original-height="355" data-original-width="800" src="https://4.bp.blogspot.com/-fHuXZD4fjQ4/WXHhS8822EI/AAAAAAAAASI/zSW9o1iQICEI52KABKIywSXrcTupR5EhgCEwYBhgL/s1600/Challenging%2BCustomers%2BMain1.jpg" /></a><o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> <br />2) Admitting a fault<o:p></o:p></span></b></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">It is very much possible that the customer is bringing to you a genuine concern where we ourselves are at fault. Keep in mind that it is okay to admit the fault.<o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> You can reply in a manner similar to this.<o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Hi Rachael! I am really sorry for the problem. It happened because_____ (explain the reason why it happened). We will fix it in hours /days and get back to you. <o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">It is always a good idea to give a sincere deadline to the customer so that he has a fair idea of how much time will you take in resolving the issue. End the conversation by saying that we will follow strict measures to ensure that the issue isn’t repeated again.<br /><br /><o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">3) Following up with a customer<o:p></o:p></span></b></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Make it a rule of the thumb to get back to a customer within a day whether you have solved or have not solved the problem. This will make them believe that their issue is a priority for you and it is being worked upon.<o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">You can reply something similar to this.<o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">“Hey,”Rachael! This is __Your name from __Company’s name; I am calling you to let you know we’re still working on resolving your situation. I will let you know as soon as it’s been fixed” <o:p></o:p></span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">If their problem has been solved: “Hey, Rachael! This is __Your name from __Company’s name; I am calling you to let you know your problem has been fixed. Let us know if there’s anything else we can do for you!”<br /><br /><o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">4) Angry Customers<o:p></o:p></span></b></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">For a customer care personnel there is no day when he does not receive an infuriated customer. Many times it is not their fault but unfortunately have to face the brunt of an emotional and angry customer. Here is what could be done to address such situations.<o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Step I</span></b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> – Apologise – Though, you know you are not at fault it is not a problem to say a sincere sorry. This will help the caller to mellow down (at least a little).<o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Step 2</span></b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> – Understand and sympathise - Talk to them in a sympathetic tone and make them aware that you really understand their problem and will do everything in your limits to help them out.<o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Step 3</span></b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> Start working on the problem- Obviously, you don’t want to face another angry storm and thus should start working towards reaching an amiable soluble for the query raised.<br /><br /><o:p></o:p></span></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> 5) To let a customer know it is their fault<o:p></o:p></span></b></div>
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<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></b><span style="font-family: "verdana" , sans-serif; font-size: 12pt;">Though it is not a great idea to make a customer realise that they were themselves the reason for the problem caused. However, many times it becomes the need of the time.</span></div>
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">A good and tactful way out here is.<o:p></o:p></span></div>
<b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif";">“</span></b><b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Calibri;">Hey Rachael, </span></b><span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Calibri;">We are really sorry that this happened to you. While we can help you with __problem X, we can’t help with __ (their current problem) due to our company policies. If you’d like our help with [problem X] or if there is anything else we can do for you, please let us know! We are all here to help you.”</span><br />
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<span lang="EN-IN" style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Calibri;">To know detail about our <a href="http://www.employeepooling.com/" target="_blank">business outsourcing solution</a> please click: http://www.employeepooling.com/</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-55145799550855867062017-06-30T06:48:00.000-07:002017-09-06T01:28:18.645-07:00Four Major Tips for Successful Insurance Process Outsourcing<div dir="ltr" style="text-align: left;" trbidi="on">
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Outsourcing refers to the practice in which the company usually delegates it’s in- house functions to the outsourced company so that the parent firm is free to focus on the core aspects of the business. However, outsourcing in today’s era has got maximum popularity. It is today seen as an effective tool to boost growth and stimulate productivity, particularly when the experienced staff is very hard, difficult and pretty expensive to hire. </div>
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Imagine insurance underwriters and producers spending their precious time which they can use on varied core productive things on routine data entry, rating, invoicing, ordering or reviewing inspection reports/APS, generating loss and issuing policies. Very aptly seen, an agency’s knowledgeable and efficient workers are overqualified and overpaid for handling such minor tasks. It is feasible to employ them for business development and renewals – such activities require high- level interpersonal skills and risk control management.</div>
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The questions that comes in front of us now is if the overqualified people will be working on the business development, then who will work on the non – core part of the business. Hence, the concept of outsourcing comes into place and it is thought to be feasible to transfer the non–core operations to the outsourced organization. Below mentioned are the four major <b><a href="http://employeepooling.com/insurance" target="_blank">tips for the successful insurance process outsourcing</a></b>:-</div>
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<b>1. Outsourcing is about growth, not downsizing:-</b> One of the famous person “Thomas Friedman” said in one of his famous selling book “The best companies outsource to win, not to shrink”. Outsourcing is not thought as a bane. It is actually a boon which saves a lot of time of the qualified people in order for them to focus on the core business activities of the organization. </div>
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For agencies, where all the people are valued and experienced, the goal is not to downsize and cut costs, but it is to optimally utilize the human capital and time. By outsourcing routine tasks, agency costs are reduced, liberating resources which can be efficiently and productively utilized.</div>
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<b>2. Communicate effectively for Smooth Functioning of Business :-</b> There are a lot of key elements to assure effective communications between your service provider and your home office. The companies should look for those service providers who understand the operational challenges and specific objectives and abide by the companies policies. </div>
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Further, for a smooth transition of the business the parent company and the outsourced company should keep the communication track in place in order to remove any kind of obstacle/gap. </div>
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<b>3</b>.<b> Ease of Implementation: -</b> Some outsourcing companies involve substantial investment in the new IT systems, processes and training. Others do not. Normally, the service provider connects to your office with the same system which the parent company is using. This helps the company to easily outsource their work. Further, with the help of effective communication, proper systems in place and human capital, the implementation of work can be done smoothly and efficiently by the outsourced company. </div>
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<b>4. Economics: -</b> This is indeed one of the most important factors. Offshore solutions offer the best rate on investment – as long as quality control is maintained. Analyze your current fully loaded costs including –hiring, training, salaries, management supervision, attrition and then compare these costs once the work is outsourced to the service provider. Besides, just the financial gains, there may be significant benefits to outsourcing, such as greater ease of adding capacity to your operation by documenting workflows and by placing the burden of hiring, management and quality control on the service provider. </div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-73961128092464291902017-06-22T02:36:00.000-07:002017-06-22T23:45:55.346-07:00How Employee Pooling Assist in Licensing and Contracting needs<div dir="ltr" style="text-align: left;" trbidi="on">
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Employee pooling is one of the renowned Business Process
Outsourcing organization which has been providing Agent/Agency Contracting services
to our clients from a long period of time. With Employee Pooling, your contracting
management service is in secure hands. We make full use of technology to
accommodate the changing regulatory landscape while maintaining high level of
personalized client service. </div>
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<a href="https://4.bp.blogspot.com/-lZxQdbihT7A/WUt127qd2aI/AAAAAAAAANw/Z4AYi0u59Fkdqz_N5l89jrjAeojqcbZlACLcBGAs/s1600/who-needs-insurance-licensing.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="400" data-original-width="700" height="364" src="https://4.bp.blogspot.com/-lZxQdbihT7A/WUt127qd2aI/AAAAAAAAANw/Z4AYi0u59Fkdqz_N5l89jrjAeojqcbZlACLcBGAs/s640/who-needs-insurance-licensing.jpg" width="640" /></a></div>
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As the name suggests, Licensing and Contracting pertains to
helping the agent acquire a contract so as to allow him/her to sell a policy for
a particular carrier. Each state requires insurance agents to hold a license to
sell policies. Most states require separate licenses to sell property and casualty
insurance versus life and health insurance.<br />
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<a href="https://2.bp.blogspot.com/-kjYf0p-85AY/WUyuSfK2pXI/AAAAAAAAAPI/s9oxA2F7J5g7EOuFVZFtfwaqwtUfE7m7QCLcBGAs/s1600/download.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="223" data-original-width="400" height="356" src="https://2.bp.blogspot.com/-kjYf0p-85AY/WUyuSfK2pXI/AAAAAAAAAPI/s9oxA2F7J5g7EOuFVZFtfwaqwtUfE7m7QCLcBGAs/s640/download.jpg" width="640" /></a></div>
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<span style="font-family: "calibri" , "sans-serif"; font-size: 11.0pt; line-height: 115%;">Our
licensing and contracting team will help you through every step of the contracting
process. We provide both<b> <a href="http://employeepooling.com/insurance" target="_blank">front end and backend services for </a></b></span><span style="font-family: "calibri" , sans-serif; font-size: 14.6667px;"><b><a href="http://employeepooling.com/insurance" target="_blank">licensing and contracting</a> process</b></span><span style="font-family: "calibri" , sans-serif; font-size: 11pt;">. In the front-end, we scrub
the agent’s contracting packet to determine if all the information has been
provided by them, process it further and send it to the carrier so they can
allot an Agent Writing Number. In the back-end, we follow up with the carrier
to acquire Agent Writing Number and to determine the requirements they need to
appoint the agent.</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-68535572250122392642017-06-12T04:57:00.000-07:002018-06-14T02:03:22.904-07:00Why Outsourcing Commission Management Services is Good Choice for Your Insurance Firm<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://2.bp.blogspot.com/-m0E1cqM-IiI/WT6AzkQqPDI/AAAAAAAAANQ/_qNz6sjJNHgG1bEJknyPy_7Ie2J4TnRFwCLcB/s1600/Outsourcing%2Bcommission%2Bmangement%2Bservices.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="300" data-original-width="600" height="320" src="https://2.bp.blogspot.com/-m0E1cqM-IiI/WT6AzkQqPDI/AAAAAAAAANQ/_qNz6sjJNHgG1bEJknyPy_7Ie2J4TnRFwCLcB/s640/Outsourcing%2Bcommission%2Bmangement%2Bservices.png" width="640" /></a></div>
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Commission Management outsourcing is the latest buzzword these days as its advantages far outweigh its disadvantages. This is because there is a noticeable shift in the management strategy towards the goal that anything which is not related to core activities of the business should be outsourced and the main focus of the business should the majority be on the 2 key aspects i.e. business growth and development. Back office support services mainly include data entry; payroll management, policy management, insurance claims and commission management. These processes are outsourced to the outsourced agencies so that they can handle all the non-core activities of the business and the firm gets the leverage to pay more attention to the core aspects of the business.</div>
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Commission management service which includes commission payout and processing is indeed the most complicated in nature as compared to all the other outsourcing services. This is because it is a form of payroll services with flexible amounts which might vary. Every policy scheme has its own rate of commission which is payable to agents. Henceforth, no two agents will have the same amount payable in a given period. If we multiply this with thousands of agents to whom the commission needs to be paid, we will understand how complex the commission payout process is. Thus outsourcing commission management services is truly beneficial in the insurance sector.</div>
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<b><br />Advantages of Commission Management Outsourcing Services</b></div>
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• <b>Essential Infrastructure:-</b> Undoubtedly, processing commission management services requires highly advanced and refined hardware and software if a huge volume of calculations has to be done periodically with a great deal of accuracy. Service providers have this infrastructure in place and this helps the insurance companies to save a huge amount of investments in the given arena. The benefits of saving can be passed on to the policyholder in the form of more competitively priced schemes. </div>
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• <b>Security oData: :-</b> Data security plays a vital role in outsourcing commission management. The insurance company provides the outsourcing firm with the details of monthly sales of each agent along with the policies sold by him for commission calculation. A huge volume of data is involved which can’t be compromised in any manner. <b><a href="http://employeepooling.com/services/insurance/" target="_blank">Outsourcing commission management services</a></b> to the outsourced firm is truly beneficial the outsourced firm works on the specifically designed Commission Management software package which is completely secure. This package is not only fully secure; but, it also facilitates high accuracy of data processing results. </div>
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• <b>Focusing on Core Activities of the Business: :-</b> The major benefit that the insurance company get after outsourcing the commission management services is that they are free to focus on the core aspects of the business i.e. business development and increasing the turnover and profitability. Further, the insurance company also gets relief on manpower deployment as after they outsource the work, it is the responsibility of the outsourced firm to hire the employees and make the work get managed. These services give flexibility to the insurance company to optimally utilize their human resources. </div>
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These are the some of the reasons as to why it is valuable/profitable for the insurance companies to opt for outsourcing their commission management services. Employee pooling is <a href="http://employeepooling.com/" target="_blank"><b>one of the renowned</b> <b>Business Process Outsourcing Company</b></a> which has been providing commission management services to our clients from a long period of time. With Employee Pooling, your commission management programme is in secure hands. We make full use of technology to accommodate the changing regulatory landscape while maintaining a high level of personalized client service.</div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-56453853401998440812017-05-15T23:38:00.000-07:002017-09-12T05:43:12.957-07:00Benefits of Legal Process Outsourcing(LPO) Services<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://1.bp.blogspot.com/-XKJHUM4pOy4/WRqZtsQpGII/AAAAAAAAAMg/HVQT3fIH27QAzHve15fsikofnx1DXJ88wCLcB/s1600/LPO%2BServices.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"><img border="0" height="270" src="https://1.bp.blogspot.com/-XKJHUM4pOy4/WRqZtsQpGII/AAAAAAAAAMg/HVQT3fIH27QAzHve15fsikofnx1DXJ88wCLcB/s640/LPO%2BServices.jpg" width="640" /></span></a></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;">Every organization in the current business scenario is looking for ways in order to enhance its profitability and gain an extra edge over its competitors. Among the law firms, outsourcing the legal support services have turned out to be a common phenomenon. Legal firms are opting for outsourcing services in order to ensure the optimal utilization of resources and making the best use of time. These services have made the life of lawyers easier by reducing their workload. Below mentioned are the following <b><a href="http://www.employeepooling.com/legal" target="_blank">advantages which the legal process outsourcing services(LPO Services)</a></b> offer:- </span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"> <b><u>Access to a variety of services: -</u></b> Document management, e-discovery, deposition summaries and analysis, document review, case summaries, summarization of records and proofreading are some of the non-core tasks which can be effectively outsourced by the company. By outsourcing these time-consuming tasks, the company gets additional time to focus on the core-business activities like business development and sales. </span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"><b> <u>Access to External Talent: -</u></b> Outsourcing legal services helps the firms to get access to high level legal talented personnel. For example: If the company lacks the expertise in litigation support like deposition summaries and analysis, then finding a suitable personnel for this task might be time-consuming and quite expensive. Henceforth, the outsourced firm comes to the picture and provides talented personnel and makes the task easy.</span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"> <b><u>Cost Effective: -</u></b> Cost–saving is one of the major advantages of outsourcing. Labor arbitrage is the process through which organizations are able to reduce the cost-structure and reap the benefits of the low cost. For e.g: Hiring a legal official in-house might cost $150/ hour whereas if we transfer the same to the outsourcing company then it will cost them nearly $75/hour.</span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"><b> <u>Round the Clock time:-</u></b> Off shoring/Outsourcing helps organizations to take the advantage of multiple shifts and time-zone differences than the other organizations. This time-zone difference is truly important for contracts, legal research, electronic document management and document discovery. The time difference of 11.5 hours helps the organizations for 24/7 round the clock operations.</span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"><b><u>Seamless process migration:- </u></b>Since the outsourced company personnel are quite experienced in most of the cases, this helps the firm to successfully/seamlessly transfer the work which helps in the productivity of the organization.</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com1tag:blogger.com,1999:blog-6119609702872227030.post-53945816400517668962017-05-08T03:57:00.000-07:002017-05-08T04:07:48.505-07:00Business Process Outsourcing – A Boon for Insurance Industry<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://3.bp.blogspot.com/-a20FdBlkAxo/WRBGbzhWfYI/AAAAAAAAAMM/PptnYT9UZT0QN2Ee5fEPK3KG2e_FjvSrACEw/s1600/insurance-outsourcing.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="Insurance Outsourcing Services" border="0" height="425" src="https://3.bp.blogspot.com/-a20FdBlkAxo/WRBGbzhWfYI/AAAAAAAAAMM/PptnYT9UZT0QN2Ee5fEPK3KG2e_FjvSrACEw/s640/insurance-outsourcing.jpg" title="Insurance Outsourcing Services" width="640" /></a></div>
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Tom Peters aptly quoted <b><span style="color: red;">“Do what you do best, outsource the rest”. </span></b>Outsourcing
is meant as delegation of non-core operations or jobs from internal production
within the business to an external entity that specializes in that operation.
Outsourcing is a process which is undertaken by a company in order to focus on
the core business competencies. The common processes which are generally
outsourced includes: Call Centers, Data Processing, Accounting and Payroll
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Insurance companies have traditionally been among the
slowest adopters of outsourcing/offshoring. However, in the recent years,
higher claims disbursement, shrinking margins and increasing competition have
forced insurance companies to look at outsourcing as a measure to improve
efficiency and to channelize resources towards the core functions of product
development and innovation. Recently, insurance companies have come to
recognize that their core competencies which are underwriting, financial
analysis, cash management, risk management and portfolio analysis needs more
focus than the areas like general accounting, payroll processing, customer
support, human resources etc. Some of the key factors which have attracted
insurance companies to outsource their areas are:- </div>
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<a href="https://1.bp.blogspot.com/-EkaB3_B3V3s/WRBG8vReibI/AAAAAAAAAMQ/dCQOFWJ0GfA1QWrtLgaY60zlkIshuBpAgCLcB/s1600/for%2BPost.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="356" src="https://1.bp.blogspot.com/-EkaB3_B3V3s/WRBG8vReibI/AAAAAAAAAMQ/dCQOFWJ0GfA1QWrtLgaY60zlkIshuBpAgCLcB/s640/for%2BPost.JPG" width="640" /></a></div>
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<b style="text-indent: -0.25in;">Enhanced
Job Acceleration:</b><span style="text-indent: -0.25in;"> - Insurance back -office companies are filled with
experienced manpower which helps to increased productivity. Further, due to
immense competition in the market, they offer the best possible results
resulting in the increased work performance.</span></div>
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<b style="text-indent: -0.25in;">Developing
new competencies and skillset</b><span style="text-indent: -0.25in;">:- </span><a href="http://www.employeepooling.com/insurance" style="text-indent: -0.25in;" target="_blank">Insurance outsourcing companies</a><span style="text-indent: -0.25in;"> makes it
easier for the insurance firms to enhance business, exploit leads, empowering
skillset & help firms to enter into a new competency market.</span></div>
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<b style="text-indent: -0.25in;">Time Zone
Advantage & Cost Effective Labor:- </b><span style="text-indent: -0.25in;">The</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">cost-effective labor coupled with time zone advantage of India
gives companies in western countries as added advantage as before the US case
managers comes to the office, the reports are already to be worked on before
their working hours.</span></div>
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<b style="text-indent: -0.25in;">Speedy Productivity: - </b><span style="text-indent: -0.25in;">Since, the
insurance outsourced company handles the</span><b style="text-indent: -0.25in;">
</b><span style="text-indent: -0.25in;">back-</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">office operations work, we
don’t have any disturbances of taking the calls and following up with the
clients. The <a href="http://www.employeepooling.com/" target="_blank">outsourced company</a> sole work is to provide tailor-made services
and handle it efficiently.</span></div>
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<b style="font-weight: bold; text-indent: -0.25in;">Beat Competition: -</b><span style="text-indent: -0.25in;"> Companies outsource to stay ahead of the competition rather than to downsize because it helps them to gain market share and to grow. Outsourcing data entry services helps the company to make the most of productive time as the agency costs are minimized and the resources are used diligently.</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-12684089453874096382017-05-01T00:34:00.001-07:002017-05-01T03:34:48.045-07:00Employee Pooling: A Customer Centric Organization<div dir="ltr" style="text-align: left;" trbidi="on">
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Employee Pooling delivers innovative business outsourcing solutions designed to simplify workflow, boost productivity and drive revenues. We are one of the leading <a href="http://www.employeepooling.com/" target="_blank"><b>Business Process Outsourcing (BPO) Company</b></a> which offers variety of services like - Mortgage, Insurance, Revenue Cycle Management and Legal Process Outsourcing Services. </div>
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At Employee Pooling, we ensure to keep our customers at the core of everything as we move around in the customer lifecycle. All our activities are aligned to what the customer is trying to attain.<br />
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Our foremost focus is on the customers along with the services that we are providing to them. We have designed our organization from customer’s perspective and henceforth, we are very flexible and focused on customer’s changing needs and market conditions. Further, as customer – centric association, we foresee customer’s needs and provide them with answers to all their difficulties. Additionally, we support customers in their endeavors and give them great experience and work towards accomplishing their goals.</div>
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The eight attributes that we follow to make our organization
customer centric are as follows:<br />
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<b style="text-indent: -0.25in;"><br />Customer Focused Leadership: - </b><span style="text-indent: -0.25in;">Customer Focused Leadership is defined as commitment to customer satisfaction.
Customer focus is considered to be one of the major aspects for the overall
success of the organization and this involves ensuring that all aspects of the
company put its customer satisfaction at the topmost position. We at Employee
Pooling ensure customer focused leadership approach towards our valuable
customers.</span></div>
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<b style="text-indent: -0.25in;">Understanding Your Customers: - </b><span style="text-indent: -0.25in;">To</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">know
your customer’s need, is one of the key aspects which help all the
organizations to grow as well as to be customer centric. At Employee Pooling,
we understand our customer’s needs thoroughly by supporting them day in and day
out.</span></div>
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<b style="text-indent: -0.25in;">Design the Experience: -</b><span style="text-indent: -0.25in;">We</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">design
the experience as per the expectations of the customer and this is one of the essential
elements of any business organization. We provide tailor made services i.e. we mould
our processes as per our customer’s requirements and follow them.</span></div>
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<b style="text-indent: -0.25in;">Empower Front Line: - </b><span style="text-indent: -0.25in;">Front</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">line
agents are the bread and butter of all the organizations. We at Employee Pooling ensures to train the front end employees and make them proficient so
that they can understand the process aptly. Further, we also ensure that our
front end employees understand and comprehend the process and follow it with
100% accuracy.</span></div>
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<span style="text-indent: -0.25in;"><b><br />Metrics that Matter: -</b> <span style="text-indent: -0.25in;">The</span><b style="text-indent: -0.25in;"> </b><span style="text-indent: -0.25in;">metrics that usually matter for a
business to grow are customer loyalty and retention, cost of customer acquisition,
operating productivity, size of gross margin and sales revenue. The major metrics
we, here at our company provide to all our customers are phenomenal cost saving,
simplified onboarding, employee satisfaction and increased revenues. </span><b><br /><br />Feedback Drives Continuous Improvement: - </b>Bill Gates quoted “We all need people who will give us feedback. That’s how we improve. At Employee Pooling, we are completely open to feedbacks from our customers. We take the feedbacks positively and try to improve ourselves constantly.</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com1tag:blogger.com,1999:blog-6119609702872227030.post-43296484360734466612017-04-24T23:37:00.000-07:002017-04-26T01:13:08.383-07:00Advantages of Healthcare Business Process Outsourcing Services<div dir="ltr" style="text-align: left;" trbidi="on">
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<span lang="EN">Healthcare service has
turned out to be one of the largest industries for outsourcing- both in terms
of income and work. Healthcare services involve doctor's facilities, medical
devices, clinical trials, outsourcing telehealth, medical equipment and most importantly
medical coverage. The global insurance interest in outsourcing has developed
greatly in the current years because of the industry's drive to lessen costs
while as yet having the capacity to give quality healthcare services. Earlier,
the industry constrained their outsourcing to medical data entry and medical
transcription. Yet, with the developing mindfulness that outsourcing has more
prominent advantages for healthcare associations and doctor's facilities, many
are investigating into insurance data administration frameworks, clinical
research, big data, medical billing, and IT to keep patient information secured
among numerous others.<br /></span></div>
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As indicated by Jonathan Clarke, Assistant Professor of Health Policy and Administration at Penn State University, "Outsourcing is something we ought to consider, particularly when it energizes proficiency and grows access to human services, however we should be canny about it so as not to put tolerant well-being at hazard." He likewise expressed that around 90% of the doctor's facilities in the United States are outsourcing a few services especially radiology benefit.
Five reasons the healthcare industry ought to contemplate outsourcing their non-restorative operations are:</div>
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<b>Critical mistakes are avoided:</b> - As per Tom Lowery in his article entitled 8 Ways Outsourcing Can Help Hospitals and Patients, US healing centres leave about $125 billion on the table every year as a result of poor medical billing practices. Also, 80% of hospital expenses contain blunders. One element that adds to this is a few hospitals are not updated with currently changing billing rules and regulations. With outsourcing, healthcare organisations can have a devoted group of prepared experts that spotlights on billing purposes.</div>
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<b>Diminished training costs:</b> - Healthcare organisations that outsource their procedures don't likewise need to stress over spending additional cash for instruction, programming or staff preparing since the outsourcing accomplice sees to it that their representatives are fully informed regarding the most recent changes in benchmarks and controls.</div>
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<b>More opportunity to concentrate on giving quality patient care:-</b> With an outsourcing accomplice dealing with searching for a healthcare association's staff and preparing them, healthcare providers have the capacity to concentrate on the more imperative things in the business - in this case, giving the best quality care for patients. <a href="http://www.employeepooling.com/" target="_blank">Business outsourcing services & solution</a> will help providers to diminish their dull authoritative and overseeing workload, and permit them to give a positive patient care involvement and enhance it as well.<br />
<span style="font-weight: bold;"><br /><b>Save on cost without trading off quality of business:</b></span><b> -</b>The greatest favourable advantage of business outsourcing is the lessened expenses in healthcare operations. Outsourcing brings in huge savings with its ease labour and framework. Healthcare outsourcing services can help spare organisations 30-60% of expenses. Besides dealing with staff obtaining and maintenance, having an outsourcing accomplice likewise decreases excess managerial costs since the immediate advantage of outsourcing is monetary surge.</div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com1tag:blogger.com,1999:blog-6119609702872227030.post-86812653237159856102017-04-13T01:54:00.000-07:002017-04-13T06:01:17.039-07:00Business Process Outsourcing Gives an Extra Edge to Firms<div dir="ltr" style="text-align: left;" trbidi="on">
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<span lang="EN-IN" style="color: #222222; font-size: 12.0pt;"><span style="font-family: "verdana" , sans-serif;">Proficient division of work has always played a major role in order to
ensure the smooth transition of business. Further, regardless of how hard any
business attempts, they can't be simultaneously great at everything.
Notwithstanding how capable any business is, there is always a point of
confinement to the amount they can do. Outsourcing, when utilized
appropriately, can do marvels to your business. </span></span><span style="color: #222222; font-family: "verdana" , sans-serif; font-size: 12pt;"><br />Below mentioned are four measures that any firm should take before
outsourcing their business:- </span></div>
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<span style="font-family: "verdana" , sans-serif;"><b style="text-indent: -0.25in;"><u><span lang="EN-IN" style="font-size: 12pt;"><span style="font-family: "verdana" , sans-serif;">Outsourcing
helps in better management </span></span></u></b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: 12pt;">Regardless of how talented new employees that the business hires are,
they usually need at least 6 months to settle down and get integrated in the organization.
Most experienced organizations discern that new employees need several months
before they start adding any real value. In an organization, time plays an
utmost value as it is considered to be equivalent to money. Before someone else
can imitate your idea and compete with you directly in your segment,
outsourcing serves as a best option. Can you afford to rely on some recruitment
agency and wait till they shortlist, interview, hire and complete the
onboarding of the new staff? How much opportunity cost would take entail?
Instead, why not hire the service of a partner firm that can start immediately
and know exactly how and where to begin?</span></span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: 12pt;"><img border="0" height="372" src="https://1.bp.blogspot.com/-I99eSx6XL9M/WO80WY7OSMI/AAAAAAAAAKc/wvagWsm6HeoQWcx5tUS0FQSXzGuC3XnFACLcB/s640/AsiaCloud%2BSolutions.jpg" width="640" /></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b style="text-indent: -0.25in;"><u><span lang="EN-IN" style="color: #222222; font-size: 12.0pt;"><br /></span></u></b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b style="text-indent: -0.25in;"><u><span lang="EN-IN" style="color: #222222; font-size: 12.0pt;">Provides efficient
Personnel</span></u></b></span></div>
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<span style="color: #222222; font-family: "verdana" , sans-serif; font-size: 12pt;">As per study by Quartz, 18% of developing companies identified lack of
experience and knowledge as a major reason behind their failures. The underlining
idea that we could gain from this review is that we ought to appreciate the
importance of training and knowledge of experts. If you do not have the
required skill set to carry out a particular task, there is no harm in hiring
the services of an agency. Identify partners with a proven track record and
establish a working relationship with them.</span></div>
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<b style="color: #222222; font-family: Verdana, sans-serif; font-size: 12pt; text-indent: -0.25in;"><u><span lang="EN-IN" style="font-size: 12pt;"><br /></span></u></b></div>
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<b style="color: #222222; font-family: Verdana, sans-serif; font-size: 12pt; text-indent: -0.25in;"><u><span lang="EN-IN" style="font-size: 12pt;">Improves Business Efficiency</span></u></b></div>
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<span style="color: #222222; font-family: "verdana" , sans-serif; font-size: 12pt;">In 2016, after interviewing a number of jobholders, it was found that
the employees left the jobs due to excessive work pressure. Though,
top-managers are highly motivated and trying to achieve every possible goal in
order to succeed their organization yet there are just twenty four hours to
fulfil their run for success.Trying to do too many things at once would sooner
or later take a toll on productivity and reduce business efficiency. There is
nothing like a dedicated agency pursuing your agenda with single-minded
devotion. No multi-tasking genius can match this sort of drive. Henceforth, </span><a href="http://www.employeepooling.com/" target="_blank"><b>business process outsourcing services & solution</b></a><b> </b><span style="color: #222222; font-family: "verdana" , sans-serif; font-size: 12pt;">comes to the rescue and helps the business gain an extra edge over
the others.</span></div>
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<img border="0" height="352" src="https://4.bp.blogspot.com/-zmBL_tyFAe4/WO8zZkL0DQI/AAAAAAAAAKQ/LLlJxLY6LQUNEvNIauaV4LIqfRWgHa5NQCLcB/s640/outsourcing%2B%25281%2529.jpg" style="font-family: Verdana, sans-serif;" width="640" /></div>
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<span style="font-family: "verdana" , sans-serif; margin-left: 1em; margin-right: 1em;"><b style="text-indent: -0.25in;"><u><span lang="EN-IN" style="color: #222222; font-size: 12.0pt;">Proper
utilization of resources</span></u></b></span></div>
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<span style="font-family: "verdana" , sans-serif; margin-left: 1em; margin-right: 1em;"><span style="background-color: white; color: #222222; font-size: 12pt; text-align: justify;">Funds play a major role in order to ensure smooth transition of
business. According to a Quartz study,46 per cent of business fails because
they run out of funding. Whether you are a bootstrapped firm or have an
investor backing you, maintaining a steady cash flow should be one of your top
priorities. Few developing companies can afford to hire an in-house team for
their allied processes. Why not find an agency that has experience in
outsourcing? They often offer attractive packages, stress-free one window
solution to your processes at an affordable price that would be way lower than
what you might have to spend on hiring an in-house team.</span></span></div>
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<span lang="EN-IN" style="color: #222222; font-size: 12.0pt;"><span style="font-family: "verdana" , sans-serif;">
<span lang="EN-IN" style="font-size: 12pt; line-height: 115%;">Trying
to do everything yourself or creating everything in-house does not provide an
extra edge to the business as all the top personnel gets engaged in managing
the existing business. Your core team’s time is profitable. Their time should be
utilized in doing the core operations rather than the non-core ones which can easily
be outsourced.</span></span></span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com3tag:blogger.com,1999:blog-6119609702872227030.post-68158179114434604262017-04-05T03:41:00.001-07:002017-04-12T07:38:11.621-07:00 Importance of Customer Satisfaction in Business<div dir="ltr" style="text-align: left;" trbidi="on">
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<tr><td style="text-align: center;"><a href="https://4.bp.blogspot.com/-A4DbeCUV9p8/WOTCec0MFqI/AAAAAAAAAJM/buPkmOgfGeYI48FWTA8YbtkT5M9l5Q9owCLcB/s1600/Why-Customer-Satisfaction-is-Important-.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><span style="font-family: "verdana" , sans-serif;"><img border="0" height="384" src="https://4.bp.blogspot.com/-A4DbeCUV9p8/WOTCec0MFqI/AAAAAAAAAJM/buPkmOgfGeYI48FWTA8YbtkT5M9l5Q9owCLcB/s640/Why-Customer-Satisfaction-is-Important-.png" width="640" /></span></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: "verdana" , sans-serif;">Client Heartbeat</span></td></tr>
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<span style="font-family: "verdana" , sans-serif;">It’s been a long-held belief among business owners that client satisfaction plays a major role in smooth functioning of the business. Business exists to earn profit by providing a product or service that clients would find to their liking. The technique to maintain sustained business is by meeting or surpassing client expectations by providing commendable service. </span></div>
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<span style="font-family: "verdana" , sans-serif;">However, there’s a brand new school of thought among market researchers that contend otherwise, saying that it’s not client satisfaction you must be careful for—rather it should be customer loyalty. This technique asserts that a happy client by customer satisfaction doesn’t essentially translate to additional sales within the same approach customer loyalty does. </span></div>
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<span style="font-family: "verdana" , sans-serif;">Here are 10 reasons why client satisfaction is one of the key business development factor :- </span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br />1. Client
satisfaction could be an entryway to earning loyalty:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Measuring client satisfaction and loyalty are like comparing
apples to oranges as a result of the previous could be a operate of attitude
whereas the latter goes abundant deeper. Loyalty could be a belief that was
shaped from having a client encounter sensible experiences from your whole.
Guaranteeing that a shopper is happy with each point of interaction is a method
that results in loyalty down the road.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br />2. You want to keep
customers happy to take care of their loyalty:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">On average, it takes up to 3 years for a client to become
loyal to your business. Once loyalty has been attained, it’s vital to not let
up as a result of these is purchasers that may give you insights for
improvement. More significantly, they're the simplest candidates for changing
into your ambassadors, and people who’ll keep returning to buy from you
throughout their lifetime—as long as you keep them satisfied.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br />3. It serves as a key
metric for project management success:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">In project management, the key factors that are usually
given priority are time, scope, and budget. Consumer satisfaction is vital
however it’s typically given mere hypocrisy, and not tied into the day -to-day
decision-making method.<span style="color: red;"> </span>But for a project to be
known as a true success, it’s vital to ascertain in with those for whom it had
been created to start with. Some inquiries to raise are the following: is that
the project continuing as expected? Will your consumer like better to do one
thing else? Do they need all the data they need?</span></div>
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<b><span style="font-family: "verdana" , sans-serif;">4. Activity
satisfaction helps you to understand if a customer can buy from you once more:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">There’s a robust correlation between satisfaction and repeat
business. Keeping new clients happy can increase the probability of them
shopping for from you once more whereas poor customer service on your half then
lowers the probabilities of them returning.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;">5. Clients leave
owing to poor quality service over worth concerns:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">The main reason for attrition isn't changes in your worth
points, however dangerous client service expertise. The good news here is that
as long as you listen to your customer’s desires and still “wow” them by
exceptional their expectations, it’s easier to justify worth will increase once
the time comes.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;">6. It keeps you
sooner than your competitors:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">As a market somebody, nothing beats systematically
delivering glorious service, and continuously going on top of and on the far
side of your customer’s desires. Take the case of brands like Starbucks, the
Ritz-Carlton, or Disney. You would like solely mention the names of those
winning brands and services to grasp that it’s their commitment to client
satisfaction that has unbroken them miles ahead from their peers.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;">7. It promotes client
retention:</span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Retention is closely tied to loyalty, satisfaction keeps
clients returning for a lot of and doing business with you within the
future. They’re a lot of seemingly to stay along with your complete longer and
eventually become the sort of advocates that may facilitate unfold the word for
you, thereby earning you a lot of customers down the road.</span></div>
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<a href="https://4.bp.blogspot.com/-CAcQCanyb8U/WOTGlY5wevI/AAAAAAAAAJo/1RyNAVd9AnUiubyX9KUsKGdJXi3JRuYDACLcB/s1600/images%2B%25281%2529.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: "verdana" , sans-serif;"><img border="0" height="372" src="https://4.bp.blogspot.com/-CAcQCanyb8U/WOTGlY5wevI/AAAAAAAAAJo/1RyNAVd9AnUiubyX9KUsKGdJXi3JRuYDACLcB/s640/images%2B%25281%2529.jpg" width="640" /></span></a></div>
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<span style="font-family: "verdana" , sans-serif;"><b>8. Effort new
Client is dearer than keeping those you have already got</b>:</span><br />
<span style="font-family: "verdana" , sans-serif;">It’s an oft-repeated data point among client service
practitioners that it prices up to seven times a lot of to amass new purchasers
than it will to retain those you have already got. This is why you must place a
lot of your resources toward keeping your existing customers happy, rather than
making an attempt to achieve out cold to new ones.</span></div>
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<span style="font-family: "verdana" , sans-serif;">The main reason for attrition isn't changes in your worth points, however bad client service expertise. The good news here is that as long as you listen to your customer’s desires and still “wow” them by satisfying their expectations.</span><br />
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<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">The longer a customer remains happy along with your product or service, the longer they’ll stick with you, that successively will increase the probabilities of you obtaining a come back for the quantity of your time and cash it took to amass your client.</span></div>
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<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;"> In a shell, it’s vital to look at client satisfaction as an integral business metric and to require a holistic instead of a piecemeal stance.</span></div>
<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;"> There’s an honest reason it’s been wide accepted as a key indicator over the years, most that it has become institutionalized and standardized in business circles. Simply put, keeping customers happy is vital to attain long-run success.</span></div>
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Anonymoushttp://www.blogger.com/profile/12399954069396052341noreply@blogger.com0tag:blogger.com,1999:blog-6119609702872227030.post-60507210484807606892017-03-24T00:44:00.000-07:002017-04-11T23:09:11.604-07:00Business Outsourcing is not just Cost-Cutting; its far more Beneficial<div dir="ltr" style="text-align: left;" trbidi="on">
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Companies
which efficaciously produce and withstand profits year after year are rare.“Most of the firms try to; however, companies surveyed over last 11 years, it was found that only 5% achieved sustained profitable growth”.The
mere thing which set these winners apart: They often use outsourcing in more
innovative ways than their competitors. </div>
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Primarily,
Offshoring and Outsourcing were merely seen as cost-cutting measures, however
over the course of action, it was found that the companies with real sustained
value used outsourcing in a more competent way in order to gain competencies
that they do have, or to strengthen competencies they don’t have in-house. According
to Gartner’s research, organizations not merely outsource in order to reduce
cost- saving, they outsource for “efficiency, modernization, access to skills,
focus on core business and even business transformation.” In other words,
outsourcing has moved far ahead from merely cost- cutting.</div>
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Based on
the research, these are the various ways in which companies use outsourcing
other than mere cost-cutting in order to bring out the best :- </div>
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<ul style="text-align: left;"><span style="text-align: justify;">
<li> <b style="text-indent: -0.25in;"><i><u><span lang="EN-IN">To explore the global talent</span></u></i></b><span lang="EN-IN" style="text-indent: -0.25in;"><b>:</b> - One of the biggest challenges faced by the world is to build and
sustain a strong talent pipeline. Through outsourcing to different nations, the
companies tend to compensate the lack of talent which hinder their ability to
grow. Outsourced workers are a loch of nurtured and well trained talent and
working with them will surely help the business to boost up.</span></li>
</span>
<li><i style="text-align: justify;"><u><span lang="EN-IN"><b>To seize new market opportunities:
- </b></span></u></i><span lang="EN-IN" style="text-align: justify; text-indent: -0.25in;">The essence of business lies in bringing
out the new services or products ahead of their competitors. With the help of remote workers, outsourcing
company’s products and services gets to be seen first on the web ahead of all
their competitors. This strategy definitely helps them in driving their
revenues northwards.!</span></li>
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<li style="text-align: left;"><b style="text-align: justify; text-indent: -0.25in;"><i><u><span lang="EN-IN">Focus on the core
productive activities of the business :- </span></u></i></b><span lang="EN-IN" style="text-align: justify; text-indent: -0.25in;">Outsourcing
the non- core activities </span>of the business which generally pertains to
back-office operations work, help the <a href="http://www.employeepooling.com/" style="text-align: justify; text-indent: -0.25in;" target="_blank"><b>business outsourcing companies</b></a><span style="text-align: justify; text-indent: -0.25in;"> to focus on those
crucial revenue –generating activities and rest being assured that their
administrative tasks will be well taken care of. This way companies gets an extra edge over
the others.</span></li>
<li style="text-align: left;"><u style="font-style: italic; font-weight: bold; text-indent: -0.25in;"> Enhanced Business
Efficiency:-</u><span lang="EN-IN" style="text-align: justify; text-indent: -0.25in;">When the business takes its pace
and starts growing, customer volume begins to beat the in-house capabilities.
In order to ensure the smooth transit of business and avoid labor shortage an
action is definitely required and henceforth, outsourcing comes into the
limelight. Outsourcing smaller or lesser important tasks to third party helps
to keep the company’s efficiency at its peak.</span></li>
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<span style="text-align: justify;"> In the
current situation, outsourcing is not merely an option, but it has turned out
to be an imperative source if the company is hoping on advancing on the
competition and driving revenue upwards in the longer run. Henceforth,
outsourcing is not merely treated as means of cost cutting but it has also
turned out to be a useful way in order to keep the business achieves its set
goals.</span></div>
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For more about outsourcing services please <a href="http://www.employeepooling.com/" target="_blank">click here </a></div>
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